Shipping policy
Last Updated: June 15, 2026
At Elanford, we are committed to delivering your order as efficiently as possible while maintaining the quality and care our customers expect.
Order Processing
Orders are typically processed within 1–3 business days.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
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United States: 5–12 business days
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Canada: 7–15 business days
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International Orders: 10–20 business days
Please note that these are estimated delivery times and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected shipping method.
From time to time, Elanford may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take 24–48 hours to appear after the shipment has been processed.
Delivery Delays
While we work with trusted shipping partners, delivery times cannot be guaranteed.
Elanford is not responsible for delays caused by:
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Shipping carriers
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Customs inspections
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Weather events
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Incorrect shipping information provided by the customer
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Other circumstances beyond our control
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is submitted, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact the carrier directly.
If you require assistance, our support team will do our best to help investigate the issue.
International Orders
International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.
These charges are not included in the purchase price and are the responsibility of the customer.
Contact Us
For shipping-related questions, please contact: